Kinmise

Orders & Shipping

How long does processing and shipping take?

All orders are processed within 1-3 business days. Shipping times vary depending on your location. For most regions, standard shipping takes 7-15 business days. You will receive a tracking number via email once your order ships.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate changes if the order has not yet entered the fulfillment process.

Returns & Exchanges

What is your return and exchange policy?

We offer a 30-day return policy from the date you receive your items. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, final sale items (e.g., underwear, swimwear) and personalized items are non-returnable. Please initiate all returns through our support email.

How do I start a return or exchange?

To initiate a return or exchange, please email us at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. Our support team will guide you through the process and provide a return authorization and instructions.

Are return shipping fees covered?

Return shipping fees are the responsibility of the customer, except in cases where you received an incorrect or defective item. We recommend using a trackable shipping service for your return.

How long does it take to receive a refund?

Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to post the refund to your account.

Products & Sizing

How do I find the right size?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements with the chart for the best fit, as sizing can vary between styles (e.g., Dresses, Sweaters, Jumpsuits).

What materials are your clothes made from?

We use a variety of high-quality materials such as cotton, polyester, rayon, and blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my Kinmise garments?

Care instructions are provided on the garment's label and in the product description. We generally recommend gentle washing in cold water and laying flat to dry to maintain the quality and shape of your items.

Payment & Security

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption. We do not store your full payment details on our servers. All transactions are processed through trusted and PCI-DSS compliant payment gateways.

Contact & Support

How can I contact customer service?

For any questions not covered here, please reach out to our dedicated support team at [email protected]. We aim to respond to all inquiries within 24-48 hours on business days. Please have your order number ready if your query is related to an existing order.

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