Kinmise

How to Track Your Order

After your payment is confirmed, your order goes through the following stages:

Order Confirmation: You will immediately receive an order confirmation email to [email protected]. Please check your spam/junk folder if you don't see it.

Processing & Shipping: Our team prepares your items. Once your package is handed over to our logistics partner, we will send you a shipping confirmation email. This email contains your unique tracking number and the carrier's name.

Tracking Your Package: Use the provided tracking number to monitor your package's real-time location and estimated delivery date.

Tracking Your Package

You have several reliable options to track your shipment:

1. Direct Carrier Tracking

The shipping confirmation email will include a direct link to the carrier's official tracking website. Clicking this link is often the fastest way to get the most detailed and up-to-date information.

2. Universal Tracking via 17Track

For a convenient, all-in-one solution, we recommend using 17Track. This platform supports over 1,000 carriers worldwide and provides comprehensive tracking updates in multiple languages.

How to use 17Track:

Visit the 17Track website.
Paste your tracking number into the main search field.
Click "Track" to view the detailed shipping timeline, current status, and location of your package.

You can also download their mobile app for tracking on the go.

Important Information

Tracking information may take 24-48 hours to update in the carrier's system after the shipping email is sent.

During peak seasons or due to customs procedures, there might be occasional delays in status updates. Please allow some extra time.

If your tracking shows "Delivered" but you have not received the package, first check with your household members, neighbors, or building reception. Also, look around potential delivery areas like your porch or mailbox.

Need Further Assistance?

If you encounter any of the following situations, please contact our support team for help:

You have not received your shipping confirmation email with tracking details within 5 business days after ordering.

Your tracking number is not working on the carrier's or 17Track's website after 72 hours.

The tracking status has not changed for an extended period (e.g., over 7 days).

You have any other concerns regarding your shipment's progress.

Please reach out to us via email at [email protected]. Include your order number and tracking number for the fastest assistance. Our team is here to help!

Tracking order