Refund policy

At Kinmise, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our Refund Policy is designed to provide a clear and fair process for returns and refunds.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following conditions:

The item must be in its original, unworn, unwashed, and undamaged condition.
All original tags and labels must be attached.
The item must be returned within 30 days of the delivery date.
Proof of purchase (order number) is required.

For hygiene reasons, the following items are non-returnable unless faulty: Tank Tops, Camis, and any intimate apparel.

How to Initiate a Return

Contact Our Support Team: Please email us at [email protected] within the return period. Include your order number and the reason for the return.
Receive Instructions: Our customer support team will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
Ship the Item: Securely package the item(s) and mail them to the provided address. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Inspection & Refund

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.

If approved, your refund will be processed to the original payment method used for the purchase.
Please allow 5-10 business days for the refund to appear in your account after processing.
Please note that original shipping fees are non-refundable.

If the return does not meet our policy conditions, the item will be shipped back to you at your expense.

Faulty, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with your order number and photos of the issue. We will cover all return shipping costs and arrange for a replacement or full refund, including original shipping fees.

Important Notes

Sale items are eligible for return and store credit only.
Refunds are issued for the item's purchase price only.
This policy does not affect your statutory rights as a consumer.
For any questions regarding this policy, please contact: [email protected].